About the role
The Manager / Senior Manager IT will be responsible for managing and continuously improving the organization's IT systems and technology solutions across multiple warehouse facilities and corporate operations. The role requires a hands-on technology leader who can align IT solutions with business requirements, strengthen cybersecurity controls, ensure effective system integration, and introduce technology-driven efficiencies across the organization.
What you will do
- Lead the implementation, configuration, integration, and optimization of Warehouse Management Systems (WMS).
- Manage warehouse technology solutions, including handheld terminals, barcode systems, scanning solutions, and related operational applications.
- Oversee ERP design, implementation, customization, integration, and ongoing system improvements.
- Develop and strengthen cybersecurity measures, including firewalls, endpoint security, network access controls, and information security practices.
- Establish and maintain IT governance frameworks, policies, procedures, SOPs, service standards, and SLAs.
- Drive digital transformation through workflow automation, process optimization, and technology-enabled business solutions.
- Develop and maintain MIS dashboards, management reports, and business intelligence solutions to support informed decision-making.
- Ensure the availability, reliability, security, and performance of business applications and IT systems.
- Implement effective data protection, business continuity, and disaster recovery measures.
- Coordinate with business stakeholders, vendors, and technology partners to ensure effective delivery of IT projects and services.
What we are looking for
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
- Proven experience in managing enterprise IT operations, business applications, and technology solutions.
- Strong understanding of Warehouse Management Systems and warehouse technology requirements.
- Experience in ERP implementation, system integration, and enterprise application management.
- Sound knowledge of cybersecurity, information security, network access controls, and endpoint protection.
- Ability to develop and implement IT governance frameworks, policies, SOPs, and service delivery standards.
- Strong project management, stakeholder engagement, vendor management, and problem-solving capabilities.
- A commercially aware professional who can translate business requirements into practical, scalable, and effective technology solutions.
Nice to have
- Experience in third-party logistics (3PL), warehousing, distribution, or supply chain environments.
- Exposure to multi-client warehouse operations and technology requirements across different industries.
- Experience in warehouse automation, system integration, and digital process transformation.
- Relevant professional certifications in IT service management, project management, information security, or IT governance.
- Knowledge of business intelligence, data analytics, and automated reporting solutions.
- Exposure to virtualization, data protection, and business continuity planning.
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