About the role
As our IT Executive, you will be the primary technical lead for facility-wide IT hardware, network stability, security systems, and end-user support. You will combine hands-on technical troubleshooting (networking, hardware, Office 365, CCTV, PABX) with strategic IT management tasks—such as asset tracking, data backup administration, security policy enforcement, and team mentoring to ensure uninterrupted logistics operations.
What you will do
- Hardware & Network Administration: Install, configure, and maintain computer hardware, printers, scanners, local networks, UPS units, and core system infrastructure.
- CCTV, AFAS & PABX Support: Monitor and maintain CCTV systems (NVR/DVR), Addressable Fire Alarm Systems (AFAS), and PABX telephony setups, providing prompt troubleshooting for technical issues.
- Systems Security & Disaster Recovery: Administer system security policies, network access controls, data backups, and disaster recovery plans to safeguard enterprise information.
- Office 365 & Enterprise Support: Provide daily technical support, procedural documentation, and administration for Office 365 applications, IT Service Desk workflows, and enterprise software.
- IT Asset & Inventory Management: Maintain precise records of all IT assets, equipment issues, hardware handovers, and department inventory.
- Team Leadership & Management: Assist in recruiting, training, coaching, and setting performance expectations for IT support staff.
- Infrastructure Planning: Participate in IT management discussions for problem resolution and contribute to new and existing IT infrastructure expansion projects.
What we are looking for
- Education: Bachelor’s degree in Computer Science (BSCS), Information Technology, or a related field.
- Experience: 3 to 5 years of proven experience in IT infrastructure support, systems administration, or network engineering.
- Core Systems Knowledge: Mandatory proficiency in Office 365 administration and solid knowledge of networking, NVR/DVR CCTV systems, PABX, and hardware troubleshooting.
- Interpersonal Skills: Strong team player with excellent communication and technical problem-solving capabilities.
Nice to have
- Experience in IT Service Desk management, System Integration, or Enterprise Server management.
- Prior exposure to IT infrastructure deployment in logistics, warehousing, or 3PL facilities.
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