Operations
Manager Operations
Hawksbay, Mauripur Road, Karachi.Full time5–7 years
Apply for this roleRef CL-2026-0027
About the role
As Manager Operations, you will lead daily warehouse operations, client satisfaction, and overall facility performance. Bringing together a strong pharmaceutical background (Pharm-D) and operational expertise, you will focus on improving workflows, managing budgets, preventing stock losses, and leading a strong team while ensuring complete compliance with QSHE rules, legal regulations, and client service standards.
What you will do
- Operational Leadership & Execution: Direct all inbound, warehousing, value-added services, and outbound distribution operations by establishing, implementing, and enforcing operational, program, and personnel policies.
- Strategic Planning & Process Optimization: Analyze operational workflows and KPI benchmarks; design data-driven strategies to streamline supply chain processes, eliminate bottlenecks, and maximize facility throughput.
- Client SLA & Regulatory Compliance: Ensure all operations comply strictly with federal, state, and local material handling regulations, GDP/GMP pharma standards, and customer Service Level Agreements (SLAs). Partner with top management to draft and refine new customer SLAs.
- Financial Management & Budgeting: Achieve financial goals by preparing annual operational budgets, scheduling expenditures, tracking variances, implementing cost-reduction initiatives, and maximizing profitability.
- Loss Prevention & Security: Design and implement robust security protocols and strategies to prevent stock damage, theft, and inventory loss across all warehouse zones.
- KPI Reporting & Analytics: Drive monthly reporting of core logistics KPIs (order fulfillment rate, inventory accuracy, dock-to-stock time, MHE utilization) and convert metrics into actionable improvement plans.
- Workforce Development & Mentorship: Lead, mentor, and build a high-caliber warehouse team through strategic recruitment, task allocation, performance appraisals, coaching, and succession planning.
- Facility Maintenance & Cross-Departmental Synergy: Maintain the physical condition and aesthetics of the facility by managing work orders for maintenance and collaborating closely with Admin, IT, QSHE, and Finance heads.
- QSHE & Quality Assurance: Maintain a safe system of work, integrate product and facility quality, proactively identify hazards, and enforce full QSHE and workplace safety compliance across all shifts.
What we are looking for
- Education: Pharm-D (Doctor of Pharmacy) degree is mandatory.
- Experience: 5 to 7 years of progressive operational management experience in a fast-paced 3PL (Third-Party Logistics) or pharmaceutical distribution setting.
- Technical Proficiency: In-depth experience with enterprise WMS/ERP solutions (SAP/Oracle), Advanced Excel, and logistics data analytics.
- Core Competencies: P&L management, budget control, strong negotiation capabilities, workforce leadership, conflict resolution, and client management skills.
Nice to have
- Solid background in Good Distribution Practices (GDP), Good Manufacturing Practices (GMP), and temperature-controlled cold chain operations.
- Hands-on experience managing multi-client 3PL operations and high-density racking facilities.
- Advanced training or certification in Lean Six Sigma, Supply Chain Management, or ISO/QSHE standards.
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